Frequently Asked Questions

A: You can track your order by contacting our customer service or logging into your account. We will provide you with an order tracking link for real-time logistics updates.

A: We strive to ship normal orders within 48 hours. If there are any delays, we will notify you via email and SMS at least 24 hours before shipment.

A: You have 30 business days from the date of product delivery to initiate a return. The return period for special items is subject to the product details page.

A: Return conditions include:

1. The purchased item does not match the product description or has quality issues;

2. The item is in its original packaging, with all accessories included and without any damage;

3. The item cannot be repaired or replaced, or the cost of repair or replacement is prohibitively high. Please refer to the product details page for the return conditions of special items.

A: To start a return, please submit a return request. We will verify your request within 24 hours and provide you with the return shipping information and address. Once we receive the returned item, we will process the refund within 3-5 business days.

A: If the return meets the required conditions, we will cover the return shipping costs.

A: You have 30 business days from the date of product delivery to request an exchange. Please refer to the product details page for the exchange period of special items.

A: The following conditions must be met for an exchange:

1.The purchased item doesn't match the product description or has quality issues.

2.It is in its original undamaged packaging with all accessories. Special items have specific exchange conditions mentioned on the product details page.

A: You can initiate an exchange request through our official website, email, or other available channels. Please provide your order information, customer details, reasons for exchange, and relevant product images. We will review your request within 24 hours and provide you with the exchange address and shipping instructions. Please ensure the item is sent to the address within 48 hours.

A: If the exchange meets the required conditions, we will cover the shipping costs.

A: We offer a 1-year free warranty. For specific items, please refer to the product details page.

A: Maintenance includes repairing product malfunctions and replacing damaged parts resulting from regular use. It does not cover damages caused by intentional harm or misuse.

A: Maintenance is free during the warranty period. Outside the warranty period, customers are responsible for maintenance fees and diagnostic charges.

A: We provide technical support during regular business hours on weekdays (9.00-18.00). Our response time is guaranteed to be within 8 hours. Please note that technical support is not available during holidays.

A: You can access technical support through our official website or social media channels.

A: You can submit your complaint or suggestion through our official website, email, or social media.

A: We aim to provide an initial response within 24 hours and resolve the complaint or provide a solution within 3-5 business days.

A: We take your feedback seriously and address each complaint or suggestion. We strive to investigate and make improvements accordingly. After resolving the issue, you may have the option to provide your feedback on the outcome.