During working hours on business days from 9:00 AM to 18:00, OMOTON shall promise to respond no more than 8 hours. Services are not available on statutory holidays. OMOTON shall provide technical support through various channels, including OMOTON's official website, telephone, and social media. We sincerely appreciate your trust and support. If you have any feedback or suggestions regarding our services, please feel free to contact us. We will make every effort to constantly deliver top-notch service quality and provide a superior service experience to every customer.
OMOTON has established a comprehensive after-sales complaint management system to collect customer complaints and suggestions through multiple channels. OMOTON commits to providing an initial response within 24 hours and resolving complaints or providing solutions within 3 to 5 working days.
Customers can submit after-sales complaints and suggestions through OMOTON's official website, telephone, email, social media, and other available channels. We will thoroughly review and track customer feedback, and take appropriate actions to improve our services. Customer satisfaction surveys and quarterly evaluations of after-sales service quality are conducted.
OMOTON promises to keep every complaint and suggestion confidential and only use them for service quality improvement and employee training after getting the customer's authorization. After the complaint is resolved, customers can participate in a satisfaction survey and evaluation regarding the handling outcome.
