OMOTON shall provide return services for eligible customers under certain conditions.
1. Return Policy
1.1 The return period is within 30 working days from the date of receipt of the goods. The
return period for special products is subject to the product details page.
1.2 The conditions for providing return services are as follows:
1.21 The purchased product does not match the product description or has quality issues.
1.22 The original packaging of the returned product is intact, with complete accessories
and no damage. The exchange conditions for specific products are subject to the product
details page.
1.23 The product is not eligible for repair or exchange, or the cost of repair or exchange
is prohibitively high. The return conditions for special products are subject to the product
details page.
2. Return Process
2.1 Customers can initiate a return request, and OMOTON shall provide confirmation
of the delivery information and return address within 24 hours.
2.2 Upon receiving the returned goods, customers shall complete the refund process within 3-5 working days.
3. Return Fees
3.1 When the return request complies with the conditions set out in clause 1.2,
OMOTON shall bear the shipping costs for the exchange. When the return request
does not meet the specified conditions, the customer shall bear the relevant shipping costs.
